INFORMATION

Common questions

  • What are the arrival and departure times at the hotel?

    Check in time is 3pm and check out time is 11am. If necessary, guests can leave their bags at reception and use the bathrooms.

  • Do the hotels have parking?

    The hotels provide paid parking, which is at the Hotel Canasvieiras Internacional, the service is outsourced, so reservations and prices are directly with the company responsible via Whatsapp 48 98486 7792.

  • Does the hotel pay in up to 12 installments?

    Yes, we pay in installments and for direct bookings with the hotel. Payment is with Visa or Mastercard credit cards.

  • How does late check out work?

    It will depend on availability on the day of departure and prices will apply, these must be consulted at reception on the day.

  • Does the hotel accept PET?

    At the moment, hotels do not have the infrastructure to receive pets, so we do not accept any PET of any breed or size.

  • What payment methods does the hotel accept?

    For booking, the hotel accepts Visa and Mastercard credit cards. Credit cards, cash and debit cards are accepted at reception.

  • What is the voltage?

    All sockets are 220V.

  • Is the minibar not stocked with drinks?

    Yes, the guest can feel free to supply it. There are markets nearby and an automatic vending machine at reception.

  • Why do I have to fill out the National Guest Registration Form at check in?

    Completing the National Guest Registration Form is an obligation – in compliance with Federal Law No. 11,771/2008 – for us to check in.

  • What is the deadline for canceling a reservation?

    - Refundable Rates (April to November): You can cancel free of charge up to 7 days before arrival. The customer will have to pay the first night if canceling less than 7 days before arrival. In case of no-show, the first night will be charged.

  • Does the hotel offer a honeymoon package?

    A perfect package for a romantic evening, complete with allusive decoration – with flower petals, chocolate, fruit plate and sparkling wine in the apartment. All on your first night at the hotel. ONLY FOR ONE (01) NIGHT.

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